Privacy Policy

Welcome to SENHORA CLEAN, LIMPEZA, HIGIENIZAÇÃO & MANUTENÇÃO DE AR-CONDICIONADO LTDA, registered under CNPJ 54009182000190, with headquarters located at ZIP Code 047179-11. Our commitment is to maintaining the integrity and security of our users' and clients' personal data. This Privacy Policy applies to all digital interactions conducted on our website http://www.senhoraclean.co, associated services, mobile applications, and other digital platforms under our management.

By accessing and using our platforms, you acknowledge and agree to the practices described in this policy. We treat the protection of your personal data with the utmost seriousness and are committed to processing it responsibly, transparently, and securely.

Definitions

"Personal Data" refers to information that identifies or can identify a natural person.

"Sensitive Personal Data" includes information revealing intimate personal characteristics, such as racial or ethnic origin, religious beliefs, political opinions, genetic or biometric data.

"Processing of Personal Data" encompasses any operation performed on Personal Data, including collection, recording, storage, use, sharing, or destruction.

"Data Protection Laws" refer to all laws regulating the Processing of Personal Data, including Brazil's General Data Protection Law (LGPD, Law No. 13.709/18).

Data Collected and Reasons for Collection

We collect and process the following types of personal data:

• Information Provided by You: This includes, but is not limited to, your first and last name, email address, physical address, payment information, and any other information you choose to provide when creating an account, making a purchase, or interacting with our customer service team.
• Information Collected Automatically: When you visit our website, we automatically collect information about your device and your interaction with our site. This may include data such as your IP address, browser type, device details, time zone, pages visited, products viewed, websites or search terms that referred you to our site, and details about how you engage with our site.

Use of Cookies and Tracking Technologies

SENHORA CLEAN, LIMPEZA, HIGIENIZAÇÃO & MANUTENÇÃO DE AR-CONDICIONADO LTDA uses cookies-small text files stored on your device-and other tracking technologies to enhance user experience on our website http://www.senhoraclean.co, understand how our services are utilized, and optimize our marketing strategies.

Types of Cookies Used:

• Essential Cookies: These are necessary for the website's functionality, enabling you to navigate and use its features. Without these cookies, services like shopping carts and payment processing cannot be provided.
• Performance and Analytics Cookies: These collect information about how visitors use our website, which pages are visited most frequently, and whether users encounter error messages. These cookies are used solely to improve the site's performance and user experience.
• Functionality Cookies: These allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Advertising and Social Media Cookies: These are used to deliver advertisements that are more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

Purposes of Data Processing

The collected data is used to:

• Provide, operate, and improve our services and offerings;
• Process your transactions and send notifications related to your purchases;
• Personalize your user experience and recommend content or products that may interest you;
• Communicate important information, offers, and promotions, according to your communication preferences;
• Conduct internal analyses to develop and enhance our services;
• Comply with applicable legal and regulatory obligations.

Sharing and Transfer of Personal Data

We may share your personal data with third parties under the following circumstances:

• With service providers and partners who assist us in business operations, provided they comply with our data protection guidelines and applicable legislation;
• To comply with legal obligations, respond to legal processes, or protect our rights and property, as well as the safety of our customers and the public;
• In the event of a corporate restructuring, sale, merger, or other asset transfer, ensuring that the receiving entity agrees to uphold the privacy of your data in accordance with a policy equivalent to ours.

Links to Other Websites and Social Media

Our platform may include links to external websites belonging to partners, advertisers, and suppliers. By clicking on these links, you will be directed away from our website to domains governed by their own privacy policies, for which we are not responsible.

We strongly recommend that you carefully review these policies before providing any personal data. Similarly, we do not assume responsibility for the privacy practices of third parties such as Facebook, Apple, Google, and Microsoft. We encourage you to familiarize yourself with the privacy policies of these entities when using their services or applications.

Data Subject Rights

You have several rights regarding your personal data, including:

• The right to access, correct, or delete your personal data in our possession;
• The right to restrict or object to our processing of your data;
• The right to data portability;
• The right to withdraw your consent at any time, where processing is based on consent.

To exercise these rights, please contact us at sac@senhoraclean.co.

Data Security

We have implemented technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, it is important to note that no system is completely secure. We are committed to notifying you and any applicable authorities of any security breaches in accordance with current legislation.

Trust and Security

Our website strives to meet security and reliability standards for our users. We adhere to the requirements for a trusted website, a secure site certified by Google, and one that is free from viruses and malware.

Privacy Policy Updates

Our Privacy Policy may be updated periodically. The most current version will always be published on our website, indicating the date of the latest revision. We encourage you to regularly review our policy to stay informed about how we are protecting your data.

Contact

If you have any questions or concerns about our Privacy Policy or data practices, please do not hesitate to contact us at sac@senhoraclean.co. We are committed to addressing any issues related to the privacy of our users and customers.